Turn Wait Time Into Effortless Hospitality

Smart digital waitlist that keeps guests informed with SMS updates, reduces no-shows, and streamlines your front-of-house operations.

Automatic SMS notifications when tables are ready

Self-service check-in via QR code

Real-time wait time estimates

Queue analytics and optimization insights

Smart Queue Management

01

SMS Notifications

Auto-notify guests when tables are ready

02

QR Check-In

Guests join the waitlist contactlessly

03

Smart Estimates

AI-powered wait time calculations

04

Priority Queues

VIP and reservation priority controls

05

Party Tracking

Track size, requests, and contact info

06

Wait Analytics

Monitor trends and optimize operations

07

Instant Seating

Match parties to tables automatically

08

Real-Time Updates

Live wait times displayed to guests

Elevate Your Guest Experience

From check-in to seating, deliver a seamless journey that keeps guests happy and coming back

smreserve.com/waitlist
SM RESERVE
Live Waitlist
Your Position
#3
Estimated wait: 12-15 min
Notifications
We'll text you when ready
Joined at 7:45 PM
Party of 4
STEP 01

Instant Check-In

Guests scan a QR code at your entrance and join the waitlist in seconds. No apps to download, no complicated forms.

STEP 02

Live Updates

Real-time position tracking and wait time estimates keep guests informed. They can explore nearby shops or relax without anxiety.

STEP 03

Smart Notifications

Automated SMS alerts notify guests when their table is ready. Reduce no-shows with pre-arrival reminders and confirmations.

STEP 04

Seamless Seating

Host staff get instant notifications and optimal table matching. Turn tables faster while delivering exceptional hospitality.

Advanced Analytics

Data-Driven
Waitlist Optimization

Gain deep insights into wait times, peak hours, and guest behavior. Make informed decisions that improve efficiency and boost revenue.

Peak Hour Tracking
Identify busy periods
Wait Time Trends
Optimize staffing levels
No-Show Rates
Reduce lost revenue

Waitlist Analytics

Last 30 days
Avg Wait Time
14 min
-23% vs last month
Total Parties
1,247
+18% vs last month
Wait Time Distribution
0-10 min45%
10-20 min35%
20-30 min15%
30+ min5%
Optimization tip: Your peak hours are 6-8 PM on weekends. Consider adding 2 more hosts during these times.
-78%

Lobby Congestion

94%

Guest Satisfaction

2.5x

Faster Seating